Frequently Asked Questions About Bookings, Offers and Travel Services

dein-reisebuero.com is a technically operated travel platform where travel offers and travel services can be displayed, searched and compared digitally. The platform is operated by Bigmedia24 Dynamics Ltd. as a technology provider. Bigmedia24 Dynamics Ltd. is not a tour operator and not an OTA.

No. Bigmedia24 Dynamics Ltd. is not a tour operator. Bigmedia24 Dynamics Ltd. provides the technical platform, digital reach and user guidance, but does not offer the specific travel services itself as a tour operator.

No. Bigmedia24 Dynamics Ltd. is also not an OTA. The platform is used for the technical presentation and integration of offers provided by partners and affiliate partners. The actual booking or order is made with the respective provider.

Depending on the section, you may find hotels, holiday apartments, flights, rental cars, activities, excursions and other travel-related services or content on dein-reisebuero.com. The specific services available depend on the integrated partners and the offers displayed at the time.

The booking, order or purchase is always made with the respective partner or affiliate partner that offers the travel service. The relevant provider is the one clearly shown to you during the booking process or before completion.

Your contractual partner is generally the respective provider or partner with whom you actually book, order or purchase the travel service. Bigmedia24 Dynamics Ltd., as a technology provider, is not automatically the contractual partner for the travel service.

After completion, you will usually receive a confirmation or booking information from the respective provider, partner or integrated booking path. The information and documents provided by the specific service partner are always decisive.

Depending on the offer, the booking may be carried out technically through an integrated booking path, or you may be redirected to a partner. Even if the booking path appears to be integrated within the platform, the specific order, booking or purchase is made with the responsible partner or affiliate partner.

A booking is generally binding once it has been successfully completed with the respective provider or partner according to that provider’s booking process, and you have received the corresponding confirmation or binding completion notice. The terms and conditions of the respective partner always apply.

Yes. Before making any binding booking, you should carefully check the price, scope of services, travel dates, room or service type, payment terms, cancellation rules, rebooking options, included services and the provider’s conditions. This information forms the basis of your booking with the respective partner.

Prices can change because many offers are integrated through partner or affiliate systems, and availability, demand, rate rules or provider conditions may be dynamic. The price that is binding is always the price shown to you directly before completion by the respective provider or within the specific booking path.

Displayed prices are initially intended for orientation. The final details shown to you before completing the order or booking with the respective partner or affiliate partner are always binding.

Availability can change at short notice, for example due to interim bookings, rate changes or adjusted allotments from the respective provider. Because many contents are technically integrated, an offer may change between the search and the final booking step.

A “from” price is an entry-level price for a specific offer or offer category. The actually available final price may vary depending on travel dates, occupancy, rate, selected services and provider conditions. The price shown to you in the final booking step is always decisive.

Whether cancellation is possible depends on the conditions of the respective provider or partner. Since the travel service is booked with the respective partner, that partner’s cancellation conditions form the contractual basis. You should review these carefully before completing the booking.

For changes, rebookings or service-related adjustments, the respective provider or partner with whom you booked or purchased the travel service is generally responsible. The conditions applicable there are decisive.

Refunds are based on the conditions of the respective provider or partner. The responsible party is usually the service partner with whom the booking or order was made. Bigmedia24 Dynamics Ltd., as a technology provider, is not automatically the party that decides on refunds.

You can find the applicable conditions in the respective offer, during the booking process or in the booking documents provided by the partner. These conditions are decisive for whether and under which terms a booking can be cancelled or changed.

Partner and affiliate models make it possible to technically integrate offers, make travel services digitally visible and provide users with a wider selection. The platform provides the technological infrastructure and reach for this purpose.

An affiliate partner is a provider or partner whose offers or booking paths may be integrated or linked through the platform. If users complete a qualified action or booking with the partner through this integration, remuneration may be paid for the technical referral or digital reach provided.

Not automatically. The price that matters for you is always the price displayed by the respective provider before you complete a binding booking or purchase. The internal remuneration structure between the platform and the partner does not automatically change the contractual basis of your booking.

This may be visible through an integrated search form, a partner booking path, a redirect or the provider information shown during the booking process. Before completion at the latest, it should be clear which provider you are booking or purchasing the specific travel service from.

The terms and conditions of the respective partner or affiliate partner with whom you book, order or purchase the travel service always apply. This includes, in particular, pricing conditions, service descriptions, payment terms, cancellation rules, rebooking rules and any other contractual terms of the provider.

The respective provider or partner that offers and sells the service is generally responsible for providing the travel service. Bigmedia24 Dynamics Ltd. operates the platform technically, but does not provide the specific travel service itself as a tour operator or OTA.

For service-related issues, the respective provider or partner with whom the travel service was booked or purchased is generally responsible. This includes, for example, questions about performance, availability, changes or fulfilment of the booked service.

The platform aims to provide a clear and helpful presentation. However, because many contents are integrated through partners, information may change at short notice. For this reason, the information that is final and binding is always the information displayed directly in the specific offer and before completion with the respective provider.

Yes. For accommodation, special rules may apply depending on the provider, including cancellation, check-in, check-out, occupancy, payment timing or additional services. The terms and conditions of the respective accommodation provider or booking partner are decisive.

For flight offers, the conditions stated during the respective booking process by the integrated providers, partners or airlines apply. These may include fare rules, baggage conditions, rebooking rules or refund conditions.

Yes. For rental car services, the terms and conditions of the respective rental car partner or provider apply. These may include rules on insurance, deposits, driver age, pick-up, return and cancellation.

Yes. For activities, excursions or other experiences, the terms and conditions of the respective partner or organiser offering the service apply. These include, among other things, service descriptions, participation requirements, cancellation rules and operating conditions.